Support Categories
Email Support
Email Settings -
Incoming Mail Server: pop3.hugonet.com.au
Outgoing Mail Server: smtp.hugonet.com.au
POP3 Username format: username
POP3 Password format: password
What is WebMail?
Web mail is the 'online' system that we have set up to allow our customers to access their email from anywhere in the world. Because the web mail is stored on the server, and no messages are downloaded to your PC, you can look at all your messages from any PC, anytime.To access web mail, simply click here. On this page, you then enter your email username and password (your email username should be formatted like this - username) to log in. Once you have done this, you will be presented with your Inbox.
The web mail client has just about all of the features that any other mail client has (for example Outlook Express). You can read, send, forward, and reply to any email you receive.
How Do I Manange My Mailbox Size?
Managing you mailbox size is an important task, however is does not need to be an arduous one. If you use a mail client such as Outlook, Outlook Express, Thunderbird etc, you can set them up to delete the messages off the mail server once they have downloaded them. This means that your mailbox on our web server will not accumulate clutter. This is very important, because the bigger your mailbox size (e.g. more messages); you will receive slower responses using both web mail and your normal mail client.
How Do I Setup Outlook Express?
Setting up Outlook Express is a very simple task. For more information on how to set up Outlook Express, please click here for detailed instructions on how to set it up.
How Do I Add/Remove Email Accounts?
There are two ways in which you can add/remove email accounts from your account. The first way is to an account modification form. You can then print this out, fill it out, and get it back to us for processing. You may also give our technicians a call on our toll free number, 1800 424 683, and they can make the changes to your account on the spot.
What is Spam / Can I Prevent It?
Spam is generally defined as the sending on un-solicited email, usually in bulk. Unfortunately spam is a problem that everyone has to deal with. At HugoNet, we have invested a lot of time and money into setting up an effective anti-spam and anti-virus system that scan`s all incoming (and outgoing) mail.When mail accounts are created on our system, they automatically receive a low level of spam protection. The reason for this is that the higher the level of spam protection, the more likely it is to accidentally mark wanted mail as spam. If you find you are receiving large amounts of spam, please do not hesitate to contact our support technicians on 1800 424 683. They will be able to escalate the level of spam and anti-virus protection on your email accounts.
Despite our best efforts, HugoNet cannot guarantee that all spam will be caught and removed. If you find yourself in the situation where by you are getting large amounts of spam, and already have the highest level of spam protection, please call our support technicians on 1800 424 683. They will be able to arrange a new email account for you. Hopefully, the new email account should not be receiving any spam email for the time being.
Please note that you should never click a link in a spam message that says something like: "remove me from this list". Doing so will just confirm your email address as valid and live to the spammer, and they will send you more spam.
What Anti-Spam Protection Does HugoNet Offer?
HugoNet has invested many hours and large sums of money into anti-virus and anti-spam protection. The systems that we use here are of the highest quality, and are always kept up to date. There are a number of levels of spam protection available to HugoNet customers. If would like to know what level of spam protection you currently have on your email accounts, or if you would like to change the level of spam protection, please do not hesitate to contact our support team on 1800 424 683.
Is There A Size Limitation On Outgoing Email?
Currently there is no size limitation on out going mail sent from an email client such as Outlook Express. If you are using the web mail system, please note that there is a limit of 2MB per email message. Please note that very large attachments, as well as very large files that have been compressed significantly, may be seen as viruses by our mail scanning program.
How Can I Change The Email Address That Corrospondence From HugoNet Is Sent To?
If you wish to change the addresses that your HugoNet correspondence gets sent to, please contact our support department on 1800 424 683. Our handy support staff will be able to change your billing address for you.
Can I Transfer My HugoNet Account Into Another Name?
It is possible to transfer the ownership of your HugoNet account to another person. Please note however, you will be required to contact our support department on 1800 424 683, and have the approval of both parties.
Can I Forward My Email From My HugoNet Address To Another Email Address?
Yes, you can set up your HugoNet email account to automatically forward all email that it receives to another email address. If you would like to set this feature up, or if you would like to change your current setup, please contact our support department via email support@hugonet.com.au, or via telephone free call 1800 424 683.
Can I Leave My Mail On The Mail Server So That I Can Access It At Any Time?
Yes it is possible to set your email client up so that it leaves mail messages on our mail server. Please note however, that doing so will increase the size of your mailbox on our server, which can seriously degrade performance levels. If you are using Outlook Express, below is a step-by-step guide on leaving mail on the server:- Open Outlook Express
- Go to tools -> Accounts
- Select your mail account
- Click properties
- Navigate to the "Advanced" tab
- Check the box saying "leave a copy of messages on the server"
Why is the new web mail interface slower then the old one?
The new web mail interface has been completely re-designed from the ground up. It has been built around the features that our users have requested. As a result, it offers a far richer user experience, allowing you to do more with email.The backend technology that allows this to happen is very different to the old system. We have noticed that the loading times may be a little slower then the old system (especially for those users who are on dialup). However, your web browsers cache function will make it faster the more you use it. Your web browser will cache items that it downloads from our web mail server. It can then re-display these images without having to download them again. This will make the icons and other things load up quicker the second time you go to a section of the web mail.
Why has my address book contents disappeared?
Unfortunately, the address book from the old system was unable to be converted to the new system. We apologize for any inconvience this has caused to our valued customers. However, it is now very easy to add new contacts in the new system. Please see below:
How do I add contacts to my address book?
Adding contacts into the address book is a breeze. If you would like to add a contact to your address book from whom you have received an email, simply click on the little grey plus icon next to their name. You will then see a green bar appear at the top of the screen saying Contact added successfully to address book. This sender is now added to your address book.To manually add a contact to your address book, simply click on Address Book. This will show you a list of all the contacts that are currently in your address book. To add a new contact, please click on the business card icon in the top left that has a green plus on it. This will allow you to add a contact based on the information that you enter on the right hand side of the screen. Once you have inputted all your data, please click on Save. Your contact has now been added to your address book.
How do I enable the preview pane?
Enabling the preview pane will allow you to see a small preview of the email that is selected when you are viewing your emails. To enable or disable this pane, please click on the Personal Settings icon in the top right corner of the web mail interface. The list of settings will have down the bottom Show preview pane. Tick or untick this option to enable or disable the preview pane. Once you have made your selection, please click Save to save any changes you have made.
How do I add a signature to the bottom of each email?
Adding a signature is a simple task to do with the new web mail system. First, please click on the Personal Settings icon in the top right hand corner of the screen. Once this page has loaded, please click on the Identities tab. This should show just the one identity (unless you have created others). Please double click on this entry, and you will be presented with a number of options. Here you may add/edit your signature, which may be in either plan text, or HTML. A HTML editor can be activated by clicking on the HTML Signature check box. Once finished, please click Save to save any changes that you have made.
I have created folders in the old web mail system, but now I cant access them.
There is a simple once off procedure that you will need to do if you had created folders with the old web mail system. To do this, first please log into your web mail account. Then, click on Personal Settings. Next, click on the Folders tab. Once this page has loaded, you will see all of your folders. To activate the folders, please put a tick in each check box presented. Once you have done this, please click on the Email icon up the top of the screen. You should now notice that all of your folders have appeared in the folder list that is on the left hand side of the screen. You will only have to complete this procedure one time.