Support Categories
General Support
How Do I Pay My Bill?
|
| ||||||||||||||||||
 | Automatic payments from your nominated Credit Card. HugoNet accepts all major credit cards with the exception of Diners Club Please Phone 1800 424 683 to leave your details or arrange payment. | ||||||||||||||||||
 | Automatic payments from your nominated Savings or Cheque Bank Account. Please click here to download an Ezi Debit Form | ||||||||||||||||||
 | Manual payments using your Financial Institutions Phone or Internet banking facilities. the HugoNets BPay Biller Code is 93120 . Your Customer Reference Number can be found in the Members section of our website or on the bottom of your current invoice. | ||||||||||||||||||
 | Cash payments are only accepted at our main office: 256 La Trobe Terrace We strongly recommend that you DO NOT send cash payments to HugoNet in the post. | ||||||||||||||||||
 | Cheque and Money Order payments may be addressed to: HugoNet Please remember to include remittance that contains your name, contact phone number and Hugonet account number or username. | ||||||||||||||||||
 | A Direct Deposit option is available, for details see your current invoice or phone 1800 424 683 |
What are the basic settings for HugoNet?
The basic settings that you will require to get your HugoNet connection working is listed here. Please see the appropiate section for dialup or for broadband help:Dialup
Phone Number: 0198 308 020
Username Format: username
Broadband
Modems that are purchased from HugoNet as part of a contact with a new ADSL registration are pre-configured. This means that you should not have to worry about putting new settings into the modem/router at any stage. However, if for some reason you need to re-enter the configuration data, or if you are bringing your own modem to use our service, below is listed all of the settings you need to get up and running with HugoNet broadband.
Username Format: username@dsl.hugonet.com.au
VPI: 8
VCI: 35
Service Category: UBR without PCR
Protocol: PPPoE
Encapsulation: LLC/SNAP
Should I have NAT enabled? Yes
Should I have QoS (Quality of Service) enabled? Yes
What should the MTU be set to? 1492
How should the session be established? Always On
How Do I Check My Usage?
If you are a current HugoNet customer and would like to check your internet usage, simply click here and it will take you straight to the Members section. Next you'll need to enter your current user name and password. Once you have typed in your user name and password, click the 'Login' button, this will log you into the members section of our web site.In the members section, you can view all sorts of data about your internet usage. For example, you can see how many hours you have spent online, how much data you have downloaded, and also view past and present bills. You can also change your password from here, as well as activate a pre-paid dialup pack if you are an existing member.
How Do I Sign Up For HugoNet Dialup or Broadband?
Signing up for a HugoNet Dialup or Broadband is very simple. Simply go to our downloads section, and choose the correct form. Then print the form out, fill it in, and either post it to us, drop it in to one of our agency`s, or scan and email it back to us.. Or you can call our sales department on 1800 424 683 and one of our friendly sales team members will gladly help you out.
