Support Categories
Top Frequently Asked Questions
Hugo Broandband Details:
Modems that are purchased from HugoNet as part of a contact with a new ADSL registration are pre-configured.
This means that you should not have to worry about putting new settings into the modem/router at any stage.
However, if for some reason you need to re-enter the configuration data, or if you are bringing your own modem to use our service,
below is listed all of the settings you need to get up and running with HugoNet broadband.
Username Format: username@dsl.hugonet.com.au
VPI: 8
VCI: 35
Service Category: UBR without PCR
Protocol: PPPoE
Encapsulation: LLC/SNAP
Should I have NAT enabled? Yes
Should I have QoS (Quality of Service) enabled? Yes
What should the MTU be set to? 1492
How should the session be established? Always On
Dialup Details:
Username Format: username@hugonet.com.au
Phone Number: 0198 308 020
Email Details:
Username Format: username
Incoming Mail Server: pop3.hugonet.com.au
Outgoing Mail Server: smtp.hugonet.com.au
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Automatic payments from your nominated Credit Card. HugoNet accepts all major credit cards with the exception of Diners Club Please Phone 1800 424 683 to leave your details or arrange payment. |
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Automatic payments from your nominated Savings or Cheque Bank Account. Please click here to download an Ezi Debit Form |
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Manual payments using your Financial Institutions Phone or Internet banking facilities. the HugoNets BPay Biller Code is 93120 . Your Customer Reference Number can be found in the Members section of our website or on the bottom of your current invoice. |
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Cash payments are only accepted at our main office: 256 La Trobe Terrace We strongly recommend that you do not send cash payments to HugoNet in the post. |
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Cheque and Money Order payments may be addressed to: HugoNet Please remember to include remittance that contains your name, contact phone number and Hugonet account number or username. |
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A Direct Deposit option is available, for details see your current invoice or phone 1800 424 683 |
Shaping is a technology used to slow down the speed of a broadband ADSL connection. We use this technology on all of our broadband plans (except 256k plans), when the data cap is reached. When shaping is used, it reduces the speed of the connection to 64k (dialup speed). From there, you are free to download as much as you want, however it will be a lot slower than what it was previously.
If you are a current HugoNet customer, simply click here and it will take you straight to the Members section.
Next you'll need to enter your current user name and password. Once you have typed in your user name and password, click the 'Login' button, this will log you into the members section of our web site.
In the members section, you can view all sorts of data about your internet usage. For example, you can see how many hours you have spent online,
how much data you have downloaded, and also view past and present bills. You can also change your password from here, as well as activate
a pre-paid dialup pack if you are an existing member.
Signing up for a HugoNet Dialup or Broadband is a simple any painless experience. All you have to do is click here and choose the correct form. Please note that you will need Adobe Acrobat Reader installed to view these forms. It can be downloaded for free here. Simply print the form out, fill it out, and either post it to us, drop it in to one of our agency's, or scan and email it back to us.
HugoNet operates on a calendar month billing cycle. Because most accounts will not be created on the first of the month,
you will be billed a pro-rata amount for the rest of your first month, to bring you inline with our billing cycle.
Note: this only applies to plans and charges which are billed per month.
Any excess usage fees that you may incur during a billing period are charged in arrears at the end of that month, and added to your next invoice.
